Customers: The self-storage unit is the same as if your shipment is being delivered to your residence. It is the final point of the transportation phase, after which your possessions are no longer in the mover’s care and custody.
Here are some essential tips when delivering to a mini-storage facility.
1. Reserve an appropriately sized self-storage unit to avoid overcrowding.
2. The Customer or a person authorized to receive the shipment at the self-storage unit must be present to direct the moving crew, sign delivery documents, and note any exceptions. Any items that are missing or arrive with damage that are not listed on the original inventory must be noted individually on the inventory sheet. Taking a picture is advisable to send along with the claim form, and you must submit it within the nine-month filing period. If nothing is noted as missing or damaged when the items are removed from the moving truck, and before being loaded into the self-storage unit, you may not claim them after they are loaded into the self-storage unit.
3. Customers are required to bring their own furniture blankets and other padding materials to protect their furniture when loading it into the self-storage unit. Movers do NOT provide furniture blankets or other types of padding as part of the move into the self-storage unit; however, for a fee, movers may sell moving blankets to customers if arranged in advance of the delivery.
4. Loading Unit for Easy Access: Delivery crews will ask customers if they plan on accessing their storage unit for items later. These items should be placed near the front of the unit. Taking a Photograph: Capturing a photo of the loaded unit is recommended, as this allows for comparison to conditions when released.
5. Customers should be prepared to document all items being stored in the unit. Taking pictures of each item for their records is encouraged.
6. Customers must refrain from moving and attempting to repair or disposing of an allegedly damaged item, or its packing, if any, before the carrier inspects those articles. Moving or disposal of an allegedly damaged article before the carrier’s inspection will be construed as a denial of the carrier’s reasonable opportunity to inspect the reportedly damaged item and its packing.